Office Hours are 9:00 AM to 5:00 PM by appointment only. Email correspondence is made during weekdays only and not weekends and public holidays. The Institute does not take calls or reply to emails outside of office hours, weekends and public holidays.
SIC will maintain and monitor student’s academic progress throughout the duration of the qualification. SIC will put in place all required student support services to assist them in achieving the desired results. Students are expected to achieve a minimum of 50% pass rate in every term. For further information on SIC’s academic progress process, please review, the student handbook available on our website under the “Policies & Procedures” section.
Sunway International College reserves the right to expel a student for breaching enrolment or/and visa conditions. Fees will not be refunded and the CoE will be cancelled immediately after the student is notified. This may result in cancellation of the student’s visa.
If a student is experiencing any difficulties, they are encouraged to discuss their concerns with the Academic Manager. the Institute’s administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.
If a Staff member or Student wishes to make a formal complaint they are required to complete a Complaints and Appeals Form, which is included in the Student Handbook. Once the form has been completed, the form should be submitted to the Institute for actioning. Please refer to the Student Handbook for more details on the complaints and appeals process.
a) If a student’s visa application is rejected the
student will be refunded the full tuition fees, (this
does not include the Enrolment Application Fee,
any accommodation arrangement fee and/or airport pickup service fee), upon evidence being
provided by the student that their Visa has been
b) Students are also eligible for a Refund if the Institute cancels the enrolled course or the principal course application has been denied.
c) Requests for withdrawal for reasons other than those mentioned above, will be eligible for a refund as follows:
Students need written permission from Sunway International College to defer their course. In cases where permission is granted, DHA will be advised via PRISMS. Student enrolments will be deferred or temporarily suspended by the institute when there are compassionate or compelling circumstances (e.g. illness where a medical certificate states that the student is unable to attend classes), or misbehaviour by the student.
The full policy and procedure pertaining to the circumstances in which a student may defer, suspend or cancel their enrolment is available within the International Student Handbook.
Sunway International College is required to advise DHA via PRISMS when a student fails to commence a course, withdraws before the course ends, or changes their course, which will affect his or her student visa.
Students who are unable to arrive on time may be given up to one week to commence. After one week, the student cannot be guaranteed a place in the course. If the student arrives after the agreed date, they may be required to return home or placed in an English language program until the next available commencement date for the course.
Evidence of assessment of applications for deferment or suspension of enrolment will be retained on student files.
Sunway International College will inform the student of its intention to suspend or cancel the student’s enrolment where the suspension or cancellation is not initiated by the student and notify the student that he or she has 20 working days to access Sunway International College’s internal Complaints and Appeals procedure.